Refund Policy

Effective Date: September 25, 2025

At Mile High Metal Fab, we take pride in delivering high-quality custom fabrication and carpentry services. Because our projects are tailored to each client, our refund and cancellation policy is designed to balance fairness with the costs of planning, materials, and labor.

 

1. Deposits

• A deposit is required to schedule and begin each project.

• Deposits are non-refundable, as they cover project planning, design work, and securing materials.

 

2. Cancellations

• Cancellations made within 3 business days of signing a contract may be eligible for a partial refund, less any costs already incurred (such as materials ordered).

• Cancellations made after 3 business days are not eligible for a refund of the deposit.

 

3. Refunds on Work in Progress

• Once a project has started, refunds will not be issued for labor or materials already completed or ordered.

• If a project is terminated early, the client will be responsible for payment of all completed work, labor hours, and materials purchased up to the date of termination.

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4. Completed Projects

• Payments for completed projects are non-refundable.

• If there are concerns about workmanship, Mile High Metal Fab will review the issue and, if applicable, provide adjustments or repairs in line with the project warranty (outlined in your service agreement).

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5. Custom Orders & Materials

• Because many of our builds involve custom materials and fabrication, costs associated with special orders cannot be refunded once materials are purchased.